Our "We Care Clean" Program
Letter from our General Manager - Steven James
From Steven James, General Manager
Dear Loyal Best Western Guest,
Welcome and thank you for placing your trust in our hotel and our associates who are dedicated to providing you with a safe and healthy home away from home.
First and foremost, please know that Best Western is focused more than ever on the health and safety of our guests and our associates – your wellbeing is our top priority. Hygiene and cleanliness have never been more important to us – we believe that hotels can never be “too clean.” It is with your health and wellbeing in mind that we launched the “We Care Clean ” program.
Our “We Care Clean” program includes heightened safety and cleanliness standards in four key areas.
First, we have put in place enhanced safety practices at the front desk and in the lobby. We are minimizing your contact with personnel – streamlining check-in and check-out processes. We practice social distancing by ensuring a safe distance for interactions, and we disinfect anything you will touch – from the front desk surface to the pens you use. Every key card is disinfected and sanitized with appropriate cleaning agents. We have removed lobby items that in the past would have been shared by guests (such as magazines and newspapers) and we have established strictly enforced cleaning schedules for lobby furniture and fixtures. We have hand sanitizing stations in the lobby and beverage stations include napkins that should be used when dispensing your beverage. Noting you will be welcomed by one of our team members when you check in, our hotel is focused on the well-being of our associates – ensuring they are healthy. They are instructed to not come to work if they are not well – and if they question their health, we ask that they take their temperature and verify they are well. We have frequent wellness and safety training and we stress the importance of wellness and strict adherence to our safety protocols. Importantly, we value their health as well as yours – you can take comfort in knowing that our caring associates recognize the importance of their health before they interact with you.
Second, we know that most of your time with us will be spent in your guest room. Prior to your stay, your room will be sanitized, disinfected and closely inspected. Every guest room is sanitized using an ultraviolet disinfecting wand and soon an electrostatic sprayer. Every guest room high touch point will be cleaned with chemicals aimed at killing the COVID-19 virus – door handles, light switches, thermostats, desk areas, hangers, television remotes, alarm clocks, coffee makers, telephones and all bathroom fixture handles and touch points. Where you touch – it will have been cleaned with a focus on your safety. Hotel housekeepers will wear gloves and masks to ensure your safety as well as theirs. Of note, the room you stay in will likely not have been used for a period of 24 hours from the prior guest – a form of social distancing related to the life expectancy of the COVID-19 virus. The entry door will be sealed with a sticker indicating that the room has been rested. Prior to your walking through the door to your room, all linens and terrycloth products will have been washed in chemicals aimed at killing the virus, and at a high-heat temperature at which it cannot survive. Separate laundry carts are used for clean linens and towels to prevent cross-contamination, and all laundry carts are disinfected daily. All laundry facilities and equipment are routinely inspected with only approved cleaning chemicals used. Additionally, knowing you want to practice safe social distancing, stay-over service will not be provided unless specifically requested – and if requested the guest must leave the room. If you request clean towels, they will be provided through minimum personal contact – we can leave them in the room when you are not there.
Third, while we recognize the importance of providing you a quality breakfast when you stay with us, we have implemented a breakfast program that ensures the food you receive is safe and healthy. [Option 1: We have implemented a “Grab & Go” program that allows you to take a pre-packaged breakfast back to your room to eat – 2 allowing you to social distance yet enjoy a complimentary breakfast. [Option 2: We are providing a “served” breakfast prepared in our lobby omelet bar. Importantly, breakfast area tables and chairs are sanitized whenever used. All tables are spaced 2 meters apart for your safety. Our promise to you is to provide a quality breakfast while respecting that your safety and well-being are paramount.
Fourth, swimming pool will be cleaned on closely-monitored schedules using disinfecting chemicals. Due to
provincial legislation, the capacity for pool swimmers has been reduced by 50%. The fitness facility will remain closed at this time.
With regard to our meeting space, all chairs, tables and equipment are sanitized before and after each use. The self-serve beverage station includes napkins for use when serving your beverage. And we will recommend that anyone using the room practice social distancing if the meeting should be conducted.]
Best Western is a family of hoteliers. We want you to know that we truly care about you, your family and your health – we are a global community that cares about one another. We stand ready to provide you a safe, clean home away from home as “We Care Clean” is the new standard.
Thank you for the privilege of sharing our hotel with you.
Stay healthy. Stay well. All our best.